What is the meaning of internal tools?

Internal tools are any applications, dashboards, automations, or scripts that support internal business processes rather than external customers. The "internal" part means they are used by staff in operations, finance, sales, or support to get their work done. These tools might be custom-built, low-code apps, or heavily configured off-the-shelf systems. Their purpose is to centralize data, codify workflows, and reduce manual effort. In practice, that can mean unifying scattered systems, adding guardrails around sensitive actions, and giving teams shared visibility into what is happening across the organization.