What are internal AI tools?

Internal AI tools are AI-powered applications designed for use inside an organization, running on top of private data, policies, and workflows. They might answer questions from internal knowledge bases, summarize support tickets, draft emails using CRM context, or auto-route requests. Unlike public AI chatbots, internal AI tools are constrained by company security, access controls, and compliance requirements. They typically integrate with systems like Slack, email, data warehouses, and ticketing platforms. When built well, they help employees make better decisions faster without fully replacing human judgment.